Terms of service

TERMS OF SERVICE

Terms of Use, Service & Sales

INTRODUCTION

Welcome to the official website of Welvara (“Welvara”, “We”, “Us”, “Our”, or “Website”). This ecommerce platform is operated for the purpose of offering fashion, footwear, accessories, lifestyle, and related products to customers in India.

By accessing or using this website, you agree to comply with and be bound by these Terms of Use, Service & Sales. Please read them carefully before using the website or making any purchase.

The terms “User”, “Customer”, “You”, or “Your” refer to any person accessing, browsing, registering, or purchasing from the website.

USE OF WEBSITE

Your use of this website is entirely at your own risk. Welvara does not guarantee uninterrupted or error-free access to the website.

You agree that you shall not:

  • Use the website for unlawful or fraudulent purposes

  • Copy, reproduce, modify, or distribute website content without permission

  • Upload viruses, malware, or harmful software

  • Attempt unauthorized access to website systems

  • Use bots, crawlers, scraping tools, or automated data extraction methods

  • Use the website in a manner that affects website functionality or other users

Access to the website is permitted only to individuals legally capable of entering binding contracts under applicable Indian laws.

Users below 18 years of age may use the website only under parental or legal guardian supervision.

ACCOUNT & PASSWORD

To access certain services, you may be required to create an account.

You agree to:

  • Provide accurate and updated information

  • Maintain confidentiality of your login credentials

  • Accept responsibility for all activities under your account

Welvara reserves the right to suspend or terminate accounts found providing false information or involved in suspicious activities.

INTELLECTUAL PROPERTY

All content available on this website including:

  • Logos

  • Product images

  • Designs

  • Text

  • Graphics

  • Icons

  • Website layout

are the exclusive intellectual property of Welvara and are protected under applicable copyright, trademark, and intellectual property laws.

No content may be copied, reproduced, republished, or commercially used without prior written consent.

MODIFICATION OF TERMS

Welvara reserves the right to modify, update, or change these Terms at any time without prior notice.

Continued use of the website after such modifications shall constitute your acceptance of the revised Terms.

PRICING, BILLING & INVOICING

All product prices displayed on the website are inclusive of applicable GST unless otherwise mentioned.

Invoices shall be issued for all confirmed purchases.

We reserve the right to:

  • Correct pricing errors

  • Cancel orders with incorrect pricing or stock availability

  • Refuse suspicious or fraudulent transactions

PAYMENT TERMS

Payments may be made through:

  • Credit Cards

  • Debit Cards

  • UPI

  • Net Banking

  • Wallets

  • Approved payment gateways

You confirm that:

  • The payment method used belongs to you or is legally authorized

  • All payment information provided is accurate

Welvara shall not be liable for payment fraud, unauthorized use, or banking-related issues.

PRODUCT INFORMATION & COLORS

We make every effort to display products as accurately as possible. However:

  • Product colors may vary depending on screen settings

  • Minor variations in texture, finish, or dimensions may occur

  • Certain handcrafted or material-based variations are natural characteristics

Such minor differences shall not be considered defects.

TYPOGRAPHICAL ERRORS

In the event of typographical errors relating to pricing, product descriptions, offers, or availability, Welvara reserves the right to:

  • Correct the error

  • Cancel affected orders

  • Refund payments where applicable

without prior notice.

RETURNS, EXCHANGES & WARRANTY

Customers may request returns or exchanges within 10 days of delivery, subject to the following conditions:

  • Product must be unused

  • Original tags and packaging must be intact

  • Valid proof of purchase is required

Non-returnable categories may include:

  • Jewellery

  • Perfumes

  • Beauty products

  • Personal care products

  • Hygiene-sensitive items

Manufacturing defect claims must be reported within 10 days from delivery.

Approved returns or claims may be processed as:

  • Store credit

  • Wallet balance

  • Replacement product

Refunds may not be applicable for discounted or promotional purchases unless required under applicable law.

LIMITATION OF LIABILITY

Welvara shall not be liable for:

  • Indirect or consequential losses

  • Delays caused by logistics partners

  • Technical interruptions

  • Unauthorized access to user accounts

  • Third-party payment failures

All services and products are provided on an “as is” and “as available” basis.

INDEMNIFICATION

You agree to indemnify and hold harmless Welvara, its directors, employees, affiliates, and partners against any claims, liabilities, damages, costs, or legal expenses arising from:

  • Violation of these Terms

  • Fraudulent activity

  • Misuse of the website

  • Violation of applicable laws

ELECTRONIC COMMUNICATION

By using this website, you consent to receive communications electronically through:

  • Email

  • SMS

  • WhatsApp

  • Website notifications

These communications shall be considered legally valid and binding.

THIRD-PARTY LINKS

The website may contain links to third-party websites or services.

Welvara shall not be responsible for the content, policies, or practices of third-party websites.

TERMINATION

We reserve the right to:

  • Suspend accounts

  • Refuse service

  • Cancel orders

  • Restrict website access

without prior notice if any misuse, fraud, or unlawful activity is suspected.

PRIVACY POLICY

Your personal information is protected in accordance with our Privacy Policy.

By using the website, you consent to the collection and use of your information for:

  • Order processing

  • Customer support

  • Delivery services

  • Payment processing

  • Promotional communication (where permitted)

Welvara does not sell or rent customer information to unauthorized third parties.

GOVERNING LAW & JURISDICTION

These Terms shall be governed by the laws of India.

Any disputes arising from the use of this website shall be subject to the exclusive jurisdiction of the courts located in Gurgaon.

REPORT ABUSE

If you identify any misuse, fraud, copyright infringement, or policy violation on the website, please contact:

Email: support@welvara.com

CUSTOMER SUPPORT

For any queries related to orders, returns, exchanges, or services, please contact:

Customer Support Team
Email: support@welvara.com
Phone: +91-9953563253

Address: 
                  Floor No.: GROUND FLOOR
                 Building No./Flat No.: H NO 108 B GALI NO 9 ,KH NO 109
                 Name Of Premises/Building: HARIJAN BASTI ,NASIR PUR
                 Road/Street: HARIJAN BASTI ,NASIR PUR
                 City/Town/Village: New Delhi
                 District: South West Delhi
                 State: Delhi
                 PIN Code: 110045